Return Window
You may return most items within 30 calendar days of delivery for a refund. The 30-day period begins on the date the carrier marks your package as delivered.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging, including all accessories, manuals, and components.
- You must provide proof of purchase (order number or order confirmation email).
Returns requested due to a quality issue — such as a defect, damage during transit, or a product that does not match its description — are fully covered under this policy. Please contact us first so we can document the issue and arrange the return at no cost to you.
How to Initiate a Return
- Email us at info@deervalleybathshop.com with your order number and the reason for your return.
- Our team will respond within 1 business day with return instructions and a prepaid return label (where applicable).
- Pack the item securely in its original packaging.
- Ship the item using the provided label or the carrier instructions we supply.
Please do not send returns without first contacting us. Unauthorized returns may not be processed.
Return Shipping Cost
Return shipping is free of charge for all eligible returns within the continental United States. We will provide a prepaid return label. There are no restocking fees.
Return Address
DeerValleyBathShop Returns
170 Arthur Cir
Athens, GA 30605
United States
Refund Processing
Once we receive your returned item and inspect it for eligibility, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing time.
Non-Returnable Items
The following items cannot be returned:
- Items that have been installed, modified, or used in any way
- Items returned without original packaging or missing components
- Custom or made-to-order products
- Items damaged after delivery due to customer handling
Order Cancellation
You may cancel your order at no charge before it enters the processing stage. Once an order has been processed and shipped, it is subject to the return policy above. To cancel, contact us immediately at info@deervalleybathshop.com or call +1 706-612-7017 during business hours.
Defective or Incorrect Items
If you receive a defective product or the wrong item, contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping, at no cost to you. Please include photos of the issue with your email.
Contact for Return Questions
Email: info@deervalleybathshop.com
Phone: +1 706-612-7017
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)